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All our work is handmade and bespoke. Due to the nature of flower preservation and resin, no piece will be perfect, but each will be unique. Please read these terms carefully and only proceed if you fully understand and accept the process, risks, and potential imperfections. I recommend contacting me via email or WhatsApp with any questions before ordering.

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Ordering & Changes:
Orders must be placed via my online form. Once work has commenced it's unlikely changes can be made. Any change request require a new order form - other communication methods won’t be accepted.

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Payment:
Full payment is due within 4 weeks of booking confirmation. After this, a £50 non-refundable deposit is required to secure your date. Last-minute orders depend on availability.

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Refunds:
Deposits and custom pieces are non-refundable. Imperfections are not faults.

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Delivery:
You are responsible for safely delivering and collecting your items. We are not liable for loss or damage via third parties. Do not send items you want returned unused. Unused non-flower items will be returned.

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Process & Materials:
Flowers are handled by experienced staff. Excess flowers may be used for display unless agreed otherwise.
During drying and resin processes, flowers may change colour, shape, size, or become fragile. Resin may also alter colours (e.g. white to vintage brown) and cause reactions beyond our control. Some items may fade, smudge, or react—only send items you’re willing to risk. 

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Design & Results:
Final designs may vary depending on how flowers preserve. Not all flowers may be used. Results depend on flower condition, type, and timing of delivery. Moulds may not be perfectly symmetrical. It is impossible to take a design brief from the customer. As an experienced flower preservation specialist with many years of expertise, I carefully select the most suitable flowers and create each design based on what I feel best complements both the flowers and the mould.

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Finish:
All pieces will have natural imperfections (e.g. bubbles, uneven edges, visible layers). No two pieces are identical.

 

Timeframes:

I don’t work to strict deadlines dates and provide limited updates during the process, mainly because there is little to report. Resin can be challenging to work with, so I will only release your pieces once I am completely happy with the result.

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Additional Notes:

• Flowers and resin may continue to change over time—avoid direct sunlight.

• We are not liable for damage caused by events beyond our control.

• We will use images of your piece for social media unless you opt out, this must be advised at time of ordering.

• Collection/delivery is your responsibility.

• Our home studio has a dog—please notify us if this is an issue and if you have someone collecting on behalf it is your responsibility to advise them.

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Summary of Imperfections:

• Resin: bubbles, layers, shape distortion, colour change

• Flowers: fading, darkening, breakage, texture changes

• Non-flower items: possible reactions or damage

• Display: may vary based on usable materials

• Dye: Some flowers may contain dye. Please let me know in writing if any items are dyed, as the dye can bleed into the resin. If dye bleed occurs and I have not been notified in advance, the only remedy will be to stop embedding those items in resin.

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By confirming your order, you accept all risks, variations, and imperfections involved.

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Please only proceed if you are completely happy to do so.